When your system is running smoothly, your business runs smoothly and that's what we like to see. But unforeseen errors can throw a wrench in the best of platforms. That's why we've created affordable support options that allow you to call up with a question or an on-the-spot fix whenever you need it. Whether you choose to leverage one of our tailored pre-paid support packages or you simply need to call with a quick question once in awhile, we'll give you the peace of mind that your needs are still our top priority. We’re well placed to immediately handle any of your Dynamics GP and NetSuite issues.
Option one: Immediate Break Fix.
If you’re in a pinch and your system support provider isn’t available you can contact us with no obligation. Operating in a secure and confidential manner and using one-time screenshare technology means we can help you now on an issue without jeopardizing your existing business relationships. We'll solve your problem with payment rendered at the end of the session via credit card so there's no long term commitments or obligations.
Option two: Ongoing Care.
If you’re looking for a more permanent relationship then we’re able to offer both hourly and monthly contracted support options. We’re happy to work with you on tailoring a support option that is best suited to cover all of your functional and technical needs and works in the way your business needs it to. We’re happy to work with a single point of contact or field questions directly from end-users and communicate in a way that makes sense to you.
Option three: Managed Administration.
If you find yourself overwhelmed by internal system administrative tasks or your internal admin is unavailable for a period of time we’ll be happy to discuss how we can help in the short, medium, or long term. Our functional and technical staff are able to perform many system admin tasks with ease; quickly and efficiently handling requests as they are submitted. Our managed administration plans are tailored and priced based entirely on each client’s needs and are designed to provide more value than a standard hourly contract.
